RACHEL KERR COUNSELLING

COUNSELLING & PSYCHOTHERAPY

ONLINE/TELEPHONE UK

FREQUENTLY ASKED QUESTIONS

Who do you work with?

At present, I work with individuals, young adults (aged 18 and over), adults, and older adults. I have a particular interest in making therapy more accessible for neurodivergent clients. I offer sessions by video-call and telephone. It would be impossible to list all the things that counselling can help with, but the following are examples of the most common areas I deal with: Neurodivergence; Anxiety; Depression; Relationships; Identity; Health Conditions; Carers; Bereavement; Self-harm; Trauma; Work-related Stress. Everyone's story is unique. If you have any doubts about whether counselling might help you, please get in touch.

How long will I need to have counselling?

How long a period of counselling lasts will vary from person to person, and depends on the depth of the issues they are facing. Most people begin with a block of five sessions, which includes the initial assessment. For some people, who want to work on a specific issue this may be enough; they may find some clarity and are ready to move on. For others it may take longer, and a more open-ended approach is appropriate.

Will everything I say be kept confidential?

What we talk about in our sessions will be strictly confidential. However, I am ethically bound to receive supervision from a senior colleague and in these discussions I will ensure that you are not individually identifiable. There are very occasional circumstances where the law would oblige me to break confidentiality, however, these are rare and will be explained to you.

Who decides when counselling ends?

Ideally, the decision to end counselling will taken together, as part of the therapeutic process. It is not recommended to finish without a mutual, planned ending. However, you do have the right to end at any time should you so wish. All I would ask that you give me a minimum of 24 hrs notice if you decide not to come back.

What if I have concerns about the service I receive?

If you have concerns about the service that you receive I want to hear from you. In the first instance I would urge you to raise your concerns with me in session to see if we can find some resolution. Alternatively, you can send me an email describing your concern as clearly as you can and including any relevant dates or details. I will acknowledge your complaint within 30 days of receiving it. I will then look into your concern and respond to you without undue delay. If you are not satisfied with my response, you have the right to make a formal complaint.

For concerns regarding Professional Conduct go the BACP website HERE

For concerns regarding Data Protection/GDPR go to the ICO website HERE